Contribute to Board strategic planning/execution by providing an annual Operations Portfolio plan aligned with the Chapter goals.
Manage, train, delegate, and share information with portfolio committee volunteers to ensure a quality volunteer experience, smooth portfolio operation, and succession planning.
Manage event portfolio in Wild Apricot and track event attendance.
Establish and maintain relationships with appropriate venues and service providers (in anticipation of and in response to the approved Program calendar of events), with due regard for financial constraints.
Working across the Board, establish, publish, and maintain a 12-month rolling calendar of events covering key program streams and programs tied to ACMP Global initiatives.
Oversee/co‐ordinate the planning and execution of event logistics for all planned events; ensure Board Directors and volunteers are well versed in roles and expectations for each event; assume the role of ‘Stage Manager’ during events as needed; oversee on‐site volunteers and service providers, and ensuring speakers’ needs are managed.
Liaise with Board peers as needed to understand event objectives; collaborate with Director of Learning & Professional Development to facilitate the execution of events.
Document and manage Chapter processes in collaboration with other board members.
Facilitate cross-portfolio discussions to improve chapter operational processes.
Manage current Chapter technology solutions and recommend new solutions; be the SME!
MS Office Admin; Wild Apricot; Go-To Meeting; etc.
Review and recommend solutions for effective association management, technology, or other operational needs.
Establish, publish, and maintain a 12-month rolling calendar of general operations activities, including the software subscription renewals, liaise with Board peers as needed to define specific operation needs.
Manage system passwords for on-boarding and off-boarding board members and volunteers.
Perform other duties as assigned from time to time to serve Chapter members and further the work of the Board.
The Director of Operations is a voting member of the Board.
The Director of Operations fulfills a back‐up role for the Director of LPD as needed.
May act as or direct/support a Committee Chair
Key skills needed to successfully serve in this position include:
Leadership and delegation skills
Very strong organizational, facilitation, and communication skills