Director of Operations

General Responsibilities

• Contribute to Board strategic planning/execution by providing an annual Operations Portfolio plan aligned with the Chapter goals.
• Manage, train, delegate, and share information with portfolio committee volunteers to ensure a quality volunteer experience, smooth portfolio operation, and succession planning.
• Manage event portfolio in Wild Apricot and track event attendance.
• Establish and maintain relationships with appropriate venues and service providers (in anticipation of and in response to the approved Program calendar of events), with due regard for financial constraints.
• Working across the Board, establish, publish, and maintain a 12-month rolling calendar of events covering key program streams and programs tied to ACMP Global initiatives.
• Oversee/co‐ordinate the planning and execution of event logistics for all planned events; ensure Board Directors and volunteers are well versed in roles and expectations for each event; assume the role of ‘Stage Manager’ during events as needed; oversee on‐site volunteers and service providers, and ensuring speakers’ needs are managed.
• Liaise with Board peers as needed to understand event objectives; collaborate with Director of Learning & Professional Development to facilitate the execution of events.
• Document and manage Chapter processes in collaboration with other board members.
• Facilitate cross-portfolio discussions to improve chapter operational processes.
• Manage current Chapter technology solutions and recommend new solutions; be the SME!
• MS Office Admin; Wild Apricot; Go-To Meeting; etc.
• Review and recommend solutions for effective association management, technology, or other operational needs.
• Establish, publish, and maintain a 12-month rolling calendar of general operations activities, including the software subscription renewals, liaise with Board peers as needed to define specific operation needs.
• Manage system passwords for on-boarding and off-boarding board members and volunteers.
• Perform other duties as assigned from time to time to serve Chapter members and further the work of the Board.

Special Notes

• The Director of Operations is a voting member of the Board.
• The Director of Operations fulfills a back‐up role for the Director of LPD as needed.
• May act as or direct/support a Committee Chair
• Key skills needed to successfully serve in this position include:
• Leadership and delegation skills
• Very strong organizational, facilitation, and communication skills
• Negotiation skills
• Collaboration and lateral thinking skills
• Strong problem-solving skills, creativity, innovation
• Relationship management skills
• Ability to demonstrate change management knowledge and experience.